Verify collector connection status

Start the ARM Configuration application and click the Collectors tile on the home screen.

ARM displays more details on the current connection status. If you see a red symbol in the first column, the collector is not available.

Connection problems are mostly caused by firewalls. Please reference system requirements, section port requirements.

 

Perform a simple connection check

A simple check can be done by ping. If the ping was executed successfully, a firewall can still block the communication on port "55555".

The tracert command can be used to track where packets may be blocked. "External" firewalls can be identified in this way.