Verify the collector connection status
-
Click the Collectors tile on the home screen.
ARM displays the current connection status information. If a red symbol displays in the first column, the collector is not available.
Connection issues are usually caused by firewalls. See the port requirements in the system requirements for more information.
Check the connection
Use the ping
utility to verify that a connection is reachable on an IP network. If the ping returns a valid connection, a firewall can still block communications on port 55555. Use the tracert
utility to track where packets may be blocked. You can use this utility to identify internal and external firewalls.
You can run both utilities by opening a Command Prompt window on the ARM server.
To verify if port 55555 is open or blocked by a firewall, open PowerShell and run the following command on the Collector and ARM server side:
Test-NetConnection <ServerName> -port 55555
Verify the collector certificates
C:\ProgramData\protected-networks.com\8MAN\cfg\security\server
Access Server Health Check
You can access Server Health Check from the Configuration application. Click the Server Health icon at the bottom right corner of the Configuration window.
In the following example, Server Health Check indicates that you are using collector connections with unverified certificates.
View the certificate details
You can view the certificate details using a Web browser. The process may vary depending on the browser.
The following procedure describes how to check the certificate details using a Microsoft Edge web browser.
-
Open a web browser and enter the following in the Address bar:
https://localhost:55555
-
Click the Not secure button.
-
Click the following link:
Your connection to this site isn't secure
-
Click Show certificate.
The Certificate Viewer displays in the window.
-
Ensure that the value displayed in the window matches the thumbprint displayed in the Configuration application.
Verify the value in the Configuration application
When you return to the Configuration home page and click the Collectors tile, you can view the verified certificates.
Below is an example of the Verify Collector Certificate.