Documentation forAccess Rights Manager

Verify collector connection status

Start the ARM Configuration application and click the Collectors tile on the home screen.

ARM displays more details on the current connection status. If you see a red symbol in the first column, the collector is not available.

Connection problems are mostly caused by firewalls. Please reference system requirements, section port requirements.

 

Perform a simple connection check

A simple check can be done by ping. If the ping was executed successfully, a firewall can still block the communication on port "55555".

The tracert command can be used to track where packets may be blocked. "External" firewalls can be identified in this way.