Verify collector connection status
Start the ARM Configuration application and click the Collectors tile on the home screen.
ARM displays more details on the current connection status. If you see a red symbol in the first column, the collector is not available.
Connection problems are mostly caused by firewalls. Please reference system requirements, section port requirements.
Perform a simple connection check
A simple check can be done by ping
. If the ping was executed successfully, a firewall can still block the communication on port "55555".
The tracert
command can be used to track where packets may be blocked. "External" firewalls can be identified in this way.