Delegate user provisioning processes to help desk personnel

ARM helps to make the user provisioning processes easy to delegate. With ARM, you can delegate all of these responsibilities to your help desk. SolarWinds recommends beginning the process by delegating simple account management. Depending on your employee qualifications, you can expand the responsibilities gradually over a period of time.

Process reports

The following table lists the processes you can delegate with ARM.

Report type	Related procedure
Active Directory	Unlock user accounts Reset passwords Modify group and user attributes Deactivate a user account Delete a user account by using the "soft delete" feature Remove a user and their permissions
Microsoft Exchange	Create a mailbox (email enable users) Manage mailbox and email size Manage out of office notices Change mailbox permissions

Define your help desk personnel and assign resources with ARM

Using the settings in the ARM configuration application, ARM administrators can delegate their standard processes to help desk personnel by defining the help desk responsibilities and assigning the appropriate resources.

See the following sections for more information.

• Manage ARM users

• Data Owner

Assign responsibilities to help desk personnel

Using the ARM Configuration application, you can define specific responsibilities to each help desk employee. The following example describes a typical assignment of responsibilities.

See Managing ARM users for more information.

1. Start the Configuration application.

2. Click User Management.

   

3. In the User and Role Management window, click the link at the top of the window to switch to User Management.

   

4. In the Search field, enter a search term and then click to locate the targeted account.

   

5. Drag the search result to the List of accounts that use ARM column.

   

6. Click the drop-down menu and assign the IT Helpdesk role to the account.

   See Define Access Rights Manager user roles for details about customizing this role.