Uninstall ARM
Deactivate license
If you want to continue using ARM on another server with the same activation code, you must first deactivate the license on the previous server.
To deactivate the license, the ARM server must be connected to the Internet.
- Log in to the ARM server with administrator privileges.
- Start the SolarWinds License Manager from the Windows Start menu.
- Select your Access Rights Manager license(s).
- Select Deactivate.
Uninstall ARM applications and ARM service on the ARM server
Use the following steps to uninstall the ARM applications and the ARM service on the ARM server. The database, SQL server and configuration files are retained.
- Log in to the ARM server with administrator privileges.
-
Start the Windows Control Panel and select programs and features.
- Select Access Rights Manager and select and confirm Uninstall.
The ARM installation wizard removes the ARM applications and the ARM service.
After uninstalling, configuration files remain on the ARM server. This, and the retention of the databases, means that after reinstalling ARM, you can immediately continue working with the latest state (configuration, scans, logbook).
After uninstalling, the following entries remain under Programs and Features:
- RabbitMQ Server (SolarWinds Distribution)
- SolarWinds License Manager
These entries may still be required by other programs on the server and are therefore not removed by the uninstallation. If you are sure that the programs are no longer needed, you can remove them using the Windows Control Panel.
The uninstallation removes the binaries required for the Web Components. The registration of the site on the IIS remains.
Remove web components registration
- Log in with administrator privileges to the server on which the Web Components were installed. By default, this is the ARM server itself.
- Start the IIS Manager.
- Navigate to Sites.
- Right-click on "ARM WebAPI" (old: "8MAN WebAPI") and select Delete from the context menu.
Uninstall ARM applications on user PCs
- Log in to the user PC with administrator rights.
- Start the Windows Control Panel and select Programs and Features.
- Select Access Rights Manager and select and confirm Uninstall.
The ARM installation wizard removes the ARM applications.
Uninstall collectors
- Log in to the collector server with administrator privileges.
- Start the Windows Control Panel and select Programs and Features.
- Select Access Rights Manager and select and confirm Uninstall.
The ARM installation wizard removes the ARM service and if applicable the FS Logga filter driver for Windows file servers.
Uninstall SQL Server
If you want to uninstall the SQL Server Express Edition provided with the setup, follow these steps. This does not delete the database files.
- Log in to the ARM server with administrator privileges.
- Start the Windows Control Panel and select Programs and Features.
- Select "Microsoft SQL Server 2017 (64-bit)" and choose and confirm Uninstall.
- Select "Remove".
- Follow the steps of the SQL Server installation wizard.
Delete the ARM database
The database files are not deleted by uninstalling the SQL server. By default, the database files are located under the following path:
C:\Program Files\Microsoft SQL Server\MSSQL14.SQLEXPRESS\MSSQL\DATA
and are named as follows:
old
_8ManDB.mdf (database file)
_8ManDB_log.ldf (transaction log)
new
_ARM_EVAL.mdf (database file)
_ARM_EVAL_log.ldf (transaction log)
Variant A: SQL Server already uninstalled
You can delete the files concerned, for example with the Windows Explorer.
Variant B: SQL Server still installed
Use the SQL Server Management Studio to remove the ARM database:
- Log in to the SQL instance on which the ARM database is located with sufficient rights to delete the database.
- In the Object Explorer, navigate to Databases.
- Right-click on ARM_EVAL (old: _8ManDB) and select Remove.
You can only delete databases that are no longer in use. For example, if the ARM service is still running, the database is still in use and cannot be deleted.