Troubleshooting

Problems connecting Logga and NetApp

Disable the NetBIOS over TCP/IP setting

A possible solution to network connection problems is to disable the NetBIOS over TCP/IP setting.

On the collector server open the following dialog:

Start → Control Panel → Network and Internet → Network and Sharing Center → Change adapter settings → Ethernet properties → Internet Protocol Version 4 (TCP/IPv4) → Properties → Advanced → WINS → Disable NetBIOS over TCP/IP

 

Empty report for Windows failover cluster resource

Switching file server resources from one node to another node due to cluster service shutdown or node shutdown can cause connection problems between Logga and Windows system components. This may result in a missing data delivery to the Logga.

To solve this problem, turn the logga off and on again after 10 seconds.