Collect diagnostics from ARM
Starting with ARM 2020.2, the ARM Diagnostic tool allows you to easily collect diagnostic data and prepare it for sending it to SolarWinds support.
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In the Windows start menu under SolarWinds you can find and start the ARM Diagnostic tool. Run the tool with administrative privileges, for example right-click > More > Run as administrator.
- Determine where the compressed diagnostic data are stored.
- If possible, specify the last time the error occurred.
- You can add a comment.
- You can attach further files, for example a screenshot.
- Specify which diagnostics data should be included. SolarWinds recommends that you leave all options enabled.
- Start the process.
After the diagnostic file is created, submit the file to support. For more information on how to contact support, see Working with support.