Server event logging
Determine the logging level
Determine the level of details that ARM captures in ARM logs.
- Set the value for the number of stored errors to at least 50.
- Activate the levels Debug or Code only for the diagnosis of severe issues.
Retrieve ARM log files
ARM stores all log files in the following folder:
%ProgramData%\protected-networks.com\8MAN\log
All events are saved centrally on the ARM-server, including events from remote collectors.
Log files either grow to a size of 50MB or 7 days. When restarting the ARM service a new log file is started. ARM saves a maximum of 20 log files per type.
Screenshots property of © 2020 Microsoft.
The current version does not have a time stamp in the file name.
Current log files may be shown with a 0 KB size in Windows Explorer, even if they contain data.
Please zip the files before sending them to support .
Screenshots property of © 2020 Microsoft.
The following event types are entered into the Windows event log: "Error", "Warning" and "Information". ARM creates its own node under "Application and Service Logs".
Logfile types
| Filename | containes... |
|---|---|
| armServer (old: pnServer) |
Information on the ARM server, collectors and jobs. Is most frequently used in support requests. Please don't confuse this with pnService. From ARM version 2019.4 the files are named armServer*.log, for older ARM versions they are named pnserver*.log. |
| pnService | Information relating to the start of the ARM service. |
| app8MAN | Information on the ARM application (graphical user interface, GUI). Useful in case of program crashes. |
| appConfig | Information on the configuration application. Useful in case of crashes of the configuration. |
| pnTracer | Information on Logga. |
| pnRun | Watchdog for pnServer service. |
| pnAlert | Information about alert engine (FS Logga and AD Logga). |
| grantMa | Information on GrantMA, webAPI. |