Server event logging
Determine the logging level
Determine the level of details that Access Rights Manager captures in Access Rights Manager logs.
- Set the value for the number of stored errors to at least 50.
- Activate the levels Debug or Code only for the diagnosis of severe issues.
Retrieve Access Rights Manager log files
Access Rights Manager stores all log files in the following folder:
%ProgramData%\protected-networks.com\8MAN\log
All events are saved centrally on the Access Rights Manager-server, including events from remote collectors.
Log files either grow to a size of 50MB or 7 days. When restarting the Access Rights Manager service a new log file is started. Access Rights Manager saves a maximum of 20 log files per type.
Screenshots property of © 2020 Microsoft.
The current version does not have a time stamp in the file name.
Current log files may be shown with a 0 KB size in Windows Explorer, even if they contain data.
Please zip the files before sending them to support .
Screenshots property of © 2020 Microsoft.
The following event types are entered into the Windows event log: "Error", "Warning" and "Information". Access Rights Manager creates its own node under "Application and Service Logs".
Logfile types
| Filename | containes... |
|---|---|
| armServer (old: pnServer) |
Information on the Access Rights Manager server, collectors and jobs. Is most frequently used in support requests. Please don't confuse this with pnService. From ARM version 2019.4 the files are named armServer*.log, for older ARM versions they are named pnserver*.log. |
| pnService | Information relating to the start of the Access Rights Manager service. |
| app8MAN | Information on the Access Rights Manager application (graphical user interface, GUI). Useful in case of program crashes. |
| appConfig | Information on the configuration application. Useful in case of crashes of the configuration. |
| pnTracer | Information on Logga. |
| pnRun | Watchdog for pnServer service. |
| pnAlert | Information about alert engine (FS Logga and AD Logga). |
| grantMa | Information on GrantMA, webAPI. |