Documentation forAccess Rights Manager

Server event logging

The ARM server uses different levels of logging events. Each level can dump previous events to analyze an event history. To enable server event logging, determine the logging level and then retrieve the ARM log files.

Determine the logging level

Determine the level of details that ARM captures in the ARM logs.

  1. Start the Configuration application.

  2. Click the Server tile.

  3. Click the Server Logging drop-down menu.

  4. Set the value for the number of stored errors to at least 50.

  5. Activate the levels Debug or Code only for the diagnosis of severe issues.

Retrieve the ARM log files

Access Rights Manager stores all log files in the following directory:

%ProgramData%\protected-networks.com\8MAN\log

All events are saved on the ARM server, including events from the remote collectors.

Log files either grow to a size of 50MB or stop collecting data after seven days. When you restart the ARM service, ARM creates a new log file. ARM saves a maximum of 20 log files for each type of log file.

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The current version does not include a time stamp in the file name. Current log files may display with a 0 KB size in Windows Explorer, even if they contain data. When prompted by support personnel, ZIP the files before you send them to Technical Support.

(Screenshot property of © 2020 Microsoft Corporation)

The following event types are entered into the Windows event log:

  • Error

  • Warning

  • Information

ARM creates its own node under Application and Service Logs.

Log file types

File name Description
armServer
(old: pnServer)

Stores information about the ARM server, collectors, and jobs. This file is frequently requested by Technical Support.

The files are named armServer*.log. For older ARM versions, the files are named pnserver*.log.

This file is different form the pnService file.
pnService Stores information related to starting the ARM service.
app8MAN

Stores information about the ARM application (graphical user interface, GUI).

This file can be helpful to troubleshoot program crashes.

appConfig

Stores information about the configuration application.

This file can be useful to troubleshoot configuration crashes.

pnTracer Stores information about Logga.
pnRun Watchdog for the pnServer service.
pnAlert Stores information about the alert engine (FS Logga and AD Logga).
grantMa Stores information about GrantMA and webAPI.