Documentation forSolarWinds Service Desk

SolarWinds Service Desk November 2022 Release Notes

Release date: November 27, 2022

These release notes describe the new features and improvements in SolarWinds Service Desk (SWSD). In addition, they provide information about upgrades and detailed workarounds for known issues.

If you are looking for previous release notes for SWSD, see 2022 Release Notes.

New features

SolarWinds made the following changes in this release:

  • Slack integration. End users can submit a ticket, including category and subcategory. They can also view a list of their open tickets, mark tickets as resolved, see ticket details, add comments and attachments to tickets, receive push notifications when an agent updates a ticket, and get help. See Slack integration.

  • New capabilities with Microsoft Teams integration. End users can now add category and subcategory to tickets, add comments, and see a summary of ticket details in a notification after a ticket is created.

    Users who have previously installed MS Teams integration with SolarWinds Service Desk need to login again for integration to be updated and all new capabilities to be applied.

    See Microsoft Teams integration.

  • Create record in an automation rule can set the Description. When creating a new rule that results in the creation of an incident, the rule creator can define a description for SWSD to add to the new incident. See Create a new automation rule.

  • Delete all zero installed software. You can delete all software titles that are not installed on any device in your organization so you can maintain a clean list of installed applications. See Delete all zero installs software.

  • Modified customer satisfaction survey and approval email templates to clarify button usage. Previously, depending on customer configuration, there might be one button for users to click or two. As a result, the text describing what the user needed to do could be out of sync with the buttons available to the user.

If you have any issues or bugs related to the released features, open tickets via the SolarWinds Portal or by emailing technicalsupport@solarwinds.com.


Legal notices

Return to top

© 2022 SolarWinds Worldwide, LLC. All rights reserved.

This document may not be reproduced by any means nor modified, decompiled, disassembled, published or distributed, in whole or in part, or translated to any electronic medium or other means without the prior written consent of SolarWinds. All right, title, and interest in and to the software, services, and documentation are and shall remain the exclusive property of SolarWinds, its affiliates, and/or its respective licensors.

SOLARWINDS DISCLAIMS ALL WARRANTIES, CONDITIONS, OR OTHER TERMS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, ON THE DOCUMENTATION, INCLUDING WITHOUT LIMITATION NONINFRINGEMENT, ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY INFORMATION CONTAINED HEREIN. IN NO EVENT SHALL SOLARWINDS, ITS SUPPLIERS, NOR ITS LICENSORS BE LIABLE FOR ANY DAMAGES, WHETHER ARISING IN TORT, CONTRACT OR ANY OTHER LEGAL THEORY, EVEN IF SOLARWINDS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

The SolarWinds, SolarWinds & Design, Orion, and THWACK trademarks are the exclusive property of SolarWinds Worldwide, LLC or its affiliates, are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other SolarWinds trademarks, service marks, and logos may be common law marks or are registered or pending registration. All other trademarks mentioned herein are used for identification purposes only and are trademarks of (and may be registered trademarks) of their respective companies.