Documentation forSolarWinds Service Desk

Mobile application: Changes

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Introduction

The Changes module in the mobile application provides information related to requested changes. In the Changes module you can see a list of all requested changes and their status.

For more information on the modules available in the mobile application, see Mobile application.

For more information about changes and how they work, see Changes

Navigation

When the mobile application opens, by default it opens to a list of incidents and service requests.

You can switch to any other module by clicking the 3-line menu in the black area above the list. A list of the modules then displays.

From the list of modules, select Changes. A list of all changes displays.

Search, filter, or create a new change request

From the black area above the list you can search for a change, filter the list of changes, or create a new change request.

Tap the magnifying glass to search for a change.
Tap the funnel to filter the contents of the list.
  1. Tap the plus sign to create a new change request.

  2. On the New Change request screen, tap each field to provide additional information. Some fields are already populated. Required fields are designated by a red asterisk (*).

    It is best practice to provide as much information in change requests as possible. Scroll through the list of fields to provide additional information.

  3. If you need to, you can add attachments to the new incident by clicking the paperclip in the black area at the top.

  4. Click Create in the black area at the top to save the new change request.