Administrator setup menu guide
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Introduction
Welcome to Service Desk. It is designed to help your organization implement, manage, and deliver services through efficient processes.
This is accomplished via multiple factors such as:
- Monitoring current processes
- Assessing trends
- Highlighting areas that need improvement
How to get started
To begin your initial setup of Service Desk, SolarWinds recommends that you read through the Getting Started Guide.
After your initial setup, you can then begin setting up other features as your organization matures and more features are needed.
Service Desk features
Service Desk offers these features that help you provide your end users, agents, and service desk managers what they need when they need it.
Comprehensive capabilities include:
- Artificial intelligence
- Intelligent incident management offering assisted responses, live collaboration, and multiple engagement channels:
- Tools to help you manage:
- Asset management.
- Changes. Change Management
- Configurations. Configuration Management Database (CMDB)
- Employee portal. Employee self-service portal
- Incident management.
- Multiple service desks. Enterprise Service Management
- Operations. IT Operations Management (ITOM) integration with the SolarWinds Platform
- Problems. Problem management
- Procurement. Procurement management
- Releases. Release management
- Reporting. Analytics, Reporting, Benchmarking, and Power BI
- Requests. Service Catalog/Request Management
- Service automations. Service automation
- Your service desk. Dashboards
- Service level management
- Self-service knowledge base articles
- IT risk detection and management
- Release and deploy management
Navigation
All setup features are available by navigating to Setup from the left navigation pane.
Setup options
Some companies choose to perform minimal setup to get up and running as fast as possible. Others choose to take a more thorough approach and set up Service Desk to gain the most benefit from its features.
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For those who want to take the minimal approach, see Begin initial setup.
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For those who want a complete setup, see the Related topics section, which provides links to guidance for a more thorough setup.