Documentation forSolarWinds Service Desk

Network devices

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Introduction

The SolarWinds Service Desk (SWSD) All Network Devices Index page provides a list of devices connected to your network. It can include anything from servers, to switches, to routers, and more.

The information on this page was collected via Discovery, imported via .csv file, or entered manually.

Navigation

Assets > Network Devices.

Network Devices index page

The Network Devices index page is fully customizable.

If you change the Device Type to computer, the device will be redirected to the Computers index page. Some information may be lost, and the transfer is irreversible.

From the index page you can:

  • View a consolidated list of all scanned network devices.

  • Search for specific devices using the blue looking glass icon.

  • Expand each column to view additional details.

  • Edit the contents of the index page by clicking Edit View in the upper-left corner.

  • See and edit the details of a record by clicking the blue record name hyperlink from the Name column.

  • Delete a single device by hovering over the Actions column (the last column) and selecting the Delete icon.

  • Delete multiple records at once by clicking the checkbox to the left of each device record you wish to delete, and then choosing Delete from the Actions dropdown in the upper right corner.

  • Hide a single device by hovering over the Actions column (the last column) and selecting Hide . To view the details collected through the Agent, you can unhide the device by hovering in the Actions column and clicking Unhide.

    To see hidden devices, click Edit View and change the filter to Hidden is Yes, and then click Apply.

    Information is no longer pulled through Discovery, and you do not incur any fees on devices that display on the Hidden Devices page.

  • Hide multiple devices at once by clicking the checkbox to the left of each device record you wish to hide, and then choosing Hide from the Actions dropdown in the upper right corner.

  • Change a device type for a specific record:

    1. Locate the record name in the Device Type column.
    2. Click the down arrow next to the record name.
    3. Select the new device type from the dropdown.
  • Change the device type for multiple devices at once by clicking the checkbox to the left of each device record you wish to update, and then choosing Update from the Actions dropdown in the upper-right corner.
  • See the source by which a network device was imported by looking at the Scan Origin field. If you have previously edited your Network Devices index page you need to add the Scan Origin column (Edit View > Columns > Scan Origin > Apply).

See List view for more information.

Troubleshooting: Which index page an item will display on

If you are expecting an item to display on an index page but it is not there, be aware of the following:

  • Devices identified as with a device type as Computer will only display on the Computers index page; they will NOT display on the Network Devices index page.

  • If you are looking for a computer, but it does not display on the Computers index page:

    • Look at the Network Devices index page because the device type might not be set to Computer. If that is the case, you can assign the device as a Computer to permanently reroute it to the Computers index page.

    • Look at the hidden devices on the All Network Devices index page.

After you label a device type as Computer, it is permanently rerouted to the Computers index page. You cannot return the device to the All Network Devices index page. It is important to make sure prior to selecting a new device type that your selection is the right choice for your asset management.

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