Documentation forSolarWinds Service Desk

Jamf configuration

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Prerequisites for Discovery connection

Before creating a Discovery connection in SolarWinds Service Desk (SWSD):

  1. Review Best practices.
  2. Confirm you have a scanner up and running in your local environment, scanning data and collecting information from your local network.
  3. Identify user credentials that can be used to access your Jamf Pro instance.


Setup > Discovery & Assets > Connections.

Create a Jamf connection

Be aware that SAML/SSO authentication cannot be used to authorize Jamf Pro API calls. SolarWinds recommends that you create a dedicated local Jamf Pro account for use with the API. SSO-only accounts cannot interact with the API.

During the connection process you will see two options for adding hardware details and/or mobile devices:

  • Import installed software from devices.
  • Import mobile devices and installed applications.

If you select Import mobile devices and installed applications, mobile devices are added to the list of mobile assets. You can navigate to Assets > Mobile Devices to see the addition(s). There, the Scan Origin column identifies the new assets scanned through the Jamf connection. Lost mobile devices will also appear. If the Scan Origin column is not part of your default view for the mobile devices index table, you may need to customize your view. See Mobile devices.

  1. Navigate to Setup > Discovery & Assets > Connections.

  2. From the All Connections index page, click the Add icon and select Jamf from the dropdown.

  3. Use the information below to help in configuration.

    Field Description
    Cloud identification

    Jamf Pro organizational account URL.

    Authentication credentials

    Credentials for a user who has access to your Jamf Pro instance (read access is sufficient).

  4. Use the image below as an example as you configure your connection. (Need new image below with import options for mobile devices and software.)

  5. Click Create on the top right of the screen to save the connection.

Be aware that any incorrect information provided in the configuration setup (for example, an incorrect password) will prevent proper reporting in the Scanning report.

After the Jamf secure connection is established, you can pull in the following data:

  • Name (host name)
  • Mac address
  • IP address
  • Serial number
  • Asset ID
  • Department
  • Site
  • Other fields

More information about Discovery connections

See Connections for information about:

  • Scanned ports and a list of the default ports scanned via Nmap
  • How to run an on-demand scan
  • How to pull a Last Scan Report
  • What data is pulled during Discovery through connections
  • Pulling fields from a mobile device via Intune
  • Obtaining management data from remote computers via WMI

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