Google SSO configuration and provisioning

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Introduction

If Google is your service provider, you can configure Service Desk single sign-on with Google so your users can access all their cloud applications.

You may connect simultaneously to Google and one SAML platform, such as:

• Microsoft Entra ID (Azure AD)
• Microsoft ADFS
• OKTA
• OneLogin
• Any other standard SAML platform

Navigation

ITSM customers	ESM customers
Setup > Account > Single Sign-On	Organization > Setup > Account > Single Sign-On

Configure and provision users

1. Navigate to Setup > Account > Single Sign-On.

2. Click Google.

3. At the prompt, follow the steps provided by Service Desk.

   

   1. Enter user domain name or names (for example: domainexample.com, google.com, gmail.com), separated by commas.

      To allow single sign-on with Google accounts, you must enter the Google domain name(s) here.

   2. Optionally, select the checkbox to provision users if they do not yet exist in Service Desk.

      Only the user's email account will be imported. After users are provisioned, you must maintain the user account records. At any time you can update the domain name list.

Steps for ESM provisioning

Ensure provisioning at the organization level

Before you begin, determine whether your organization has already performed any provisioning.

• For those who previously provisioned before migrating to ESM

  Replace the token in the existing app with the token from the organization. Do not make any changes to the URL.

• For those who have never provisioned

  Provision users to the organization level.

  1. Create a dedicated app in your provisioning provider platform.

  2. Use the organization token for the provisioning process.

  3. Use the organization URL.

Related topics

Single sign-on and provisioning