Documentation forSolarWinds Service Desk

Application Widgets

Below are the out-of-the-box application widgets you can integrate with your SWSD for seamless productivity. To integrate most widgets below, navigate to Setup > Integrations > Application Widgets.

Application        

Purpose

Related Items Connect additional applications

Dameware Remote Everywhere (DRE)

Deliver on-demand remote support from anywhere with our cloud-based solution.

Safe remote support with advanced encryption and multi-factor authentication.

LogMeIn

SaaS and cloud-based remote connectivity services for collaboration, IT management, and customer engagement

TeamViewer

Remote control of computers, collaboration, and presentation.

Harvest

Track time and expenses of critical data

  • Manually and/or automatically track time spent resolving an incident or service request.
  • Align time spent on an incident or service request with a specific project or task.
  • Report on a combination of time spent working tickets with the other activities you track.
Slack Set up a direct connection between your SWSD and a specific channel in your organization's Slack account. Receive notification of new incidents and SLA breaches when and where they are most needed. Slack is available in Labs.