SolarWinds AI: Generative AI

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Introduction

Available for Premier plan customers.

Service Desk uses Generative AI (GenAI) for multiple purposes, all intended to improve communication, manage tickets better, and make everyone's job easier.

All GenAI suggestions are identified by the Generated by AI icon.

Steps to Enable GenAI

GenAI must be enabled. See Enable GenAI.

GenAI features

AI case summarization

See Ticket summaries.

AI suggested solution and draft responses

See Suggested solutions and draft responses

AI generated runbooks

See Use GenAI to generate a runbook

Change a workflow process step type to another one in an AI-generated runbook

The ability to change a workflow process step type is available for AI generated runbooks. See Runbooks.