SolarWinds AI: Generative AI features
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Introduction
Currently available for Premier plan customers in the US and EU [EMEA] data centers. Your data center is identified in your Account summary.
SolarWinds Service Desk (SWSD) uses Generative AI (GenAI) for multiple purposes, all intended to improve communication, manage tickets better, and make everyone's job easier.
All GenAI suggestions are identified by the Generated by AI icon. 
Available GenAI features
AI case summarization
See Ticket summaries.
AI suggested solution and draft responses
See Suggested solutions and draft responses
AI generated runbooks
AI generated runbooks are currently available in Labs.
Data masking
Data masking is currently available in Labs.
Change a workflow process step type to another one
The ability to change a workflow process step to another type without losing data is currently available in Labs.