SolarWinds AI: Generative AI
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Introduction
Available for Premier plan customers.
Service Desk uses Generative AI (GenAI) for multiple purposes, all intended to improve communication and efficiency, help you manage tickets better, and make everyone's job easier.
All GenAI suggestions are identified by the Generated by AI icon. 
Steps to Enable GenAI
GenAI must be enabled. See Enable GenAI.
GenAI features
Currently, GenAI features are not available in the mobile app.
AI case summarization
See Ticket summaries.
AI suggested solutions and draft responses, and suggestions to create a problem
AI generated runbooks
See Use GenAI to generate a runbook
Change a process workflow step type to another one in an AI-generated runbook
The ability to change a process workflow step type is available for AI generated runbooks. See Runbooks.