SolarWinds Service Desk August 2024 release notes
These release notes describe the new features, enhancements, improvements, and fixed issues in SolarWinds Service Desk (SWSD).
If you are looking for earlier release notes for SWSD, see Previous release notes.
New features, improvements, and enhancements in SWSD
Released August 18, 2024
Advance notice of expiring SSL certificates
To help you prevent your account from becoming blocked or unavailable due to an expired certificate, SolarWinds added a banner that displays at the top of every page an administrator visits to inform them of the expiring certificate. The banner appears when an SSL certificate will expire 45 days in advance of its expiration. See Advance notice of expiring certificates.
Use custom states to change or add a state for assets
You can now create custom states for assets. See Custom states.
ESM customers can now configure their service portal page to use any URL
SWSD ESM now supports the use of a flexible sub domain for the IT service provider in addition to all other service providers. See Create a service provider.Create a service provider
ESM customers can now create a new provider using a template
Three new service provider templates are available for Advanced and Premier customers. The templates are: Blank template, Sample template, and Human Resources. When you create a new service provider using one of the templates you have the benefit of the new service provider account being populated with usable categories, custom fields, catalog items, and solutions, and you can create your own. The service provider account is also set up with specific features enabled or disabled based on the type of template you selected. You can always change the settings for the service provider later. See Create a service provider.
Released August 4, 2024
Updated Power BI connector
SolarWinds expanded the Power BI connector to pull data based on the updated_at column instead of created_at.
Customers can now follow new records in SolarWinds Service Desk and their progress.
Customer effects: Every refresh you perform will pull all records changes, including new records or records where their data was changed during the date range you set. This may change your reports in Power BI Desktop and the Power BI Service.
For more information, see Power BI Connector.
New color scheme for platform view
To align the platform with updated SWSD branding, colors throughout the platform were updated. There should be no impact on any customization you have made to your requester portal.
Fixes
| Case number | Description |
|---|---|
|
01669591
|
Issue related to automation rules and round robin assignments to queues is now behaving as expected. Round Robin assignment is triggered when an incident is assigned by automation rules. |
| 01598995 | The GenAI Sentiment Analysis feature is now returning results as expected. Future incidents created after the fix that contain potential negative sentiment will be flagged as intended. |
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