SolarWinds Platform (previously Orion) nodes
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Introduction
For Service Desk Discovery connections, SolarWinds currently supports only local domain accounts; Active Directory accounts are not supported.
SolarWinds Platform products supported are:
- Network Performance Monitor (NPM)
- Network Configuration Manager (NCM)
- Server and Application Monitor (SAM)
A running instance of the Discovery scanner is required and SolarWinds Platform credentials are needed to connect the scanner to the SolarWinds Platform.
Service Desk Discovery Scanner pulls the following from SolarWinds Platform:
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Asset information from NPM, NCM, and SAM (Advanced or Premier package required).
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Configuration item dependencies from NPM (Premier package required).
SolarWinds strongly recommends that you review Best practices before setting up a connection.
Navigation
Setup > Discovery & Assets > Connections.
Create a SolarWinds Platform nodes connection
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Navigate to Setup > Discovery & Assets > Connections.
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From the All Connections index page, click the Add
icon and select SolarWinds Platform nodes from the dropdown. -
Use the information below to help in configuration.
Fields with a red asterisk (*) are required.Field
Description
Name*
Create a meaningful name that will provide you with significant data to help identify the location of the node or the type of devices that are part of it.
Name and description are for your ease and convenience. This information does not affect the scanning process.
Description
Provide a meaningful description of the data.
Scanner
Select a scanner from the dropdown menu.
IP Address*
SolarWinds Platform server
Username* Administrator user name
Password
SolarWinds Platform password
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Click Create on the top right of the screen to save the connection.
SolarWinds Platform dependency mapping
Dependency mapping allows you to:
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Align SolarWinds Platform asset and dependency data with IT service management processes.
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Auto-populate configuration data from SolarWinds Platform into the Service Desk CMDB.
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Accelerate root cause analysis by attaching SolarWinds Platform configuration and dependency data to incidents and problems.
For network nodes, the dependencies between the nodes are also populated and graphically visualized in Service Desk (relevant for Service Desk Premier package customers only).
Use cases for Dependency Mapping
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Configuration Management
- Auto populate the CMDB.
- Ensure the CMDB is maintained and up-to-date.
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Change Management
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Improve change planning by understanding the impact and risks of potential changes.
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Troubleshooting
- Quickly analyze and diagnose root causes of SolarWinds Platform issues.
- Investigate and rapidly resolve SolarWinds Platform issues.
More information about Discovery connections
See Connections for information about:
- Scanned ports and a list of the default ports scanned via Nmap
- How to run an on-demand scan
- How to pull a Last Scan Report
- What data is pulled during Discovery through connections
- Pulling fields from a mobile device via Intune
- Obtaining management data from remote computers via WMI