Mobile application: Notifications

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Introduction

The SolarWinds Service Desk (SWSD) Notifications module in the mobile application provides a list of notifications the user has received.

For more information on the modules available in the mobile application, see Mobile application.

For more information about notifications and how they work, see Notifications.

Navigation

When the mobile application opens, by default it opens to a list of incidents and service requests.

You can switch to any other module by clicking the 3-line menu in the black area above the list. A list of the modules then displays.

From the list of modules, select Notifications. The list contains notifications you have received.

Display of the notifications list

The notifications list is pre-sorted by time frame, with the most recent at the top. They are grouped by Today, Yesterday, and Older.

View the information in a notification

From the list of notifications, you can tap any notification to see more information.

When you tap the notification, the mobile app will take you to the specific item the notification was created about. For example, the incident, change, request, or other object.

Upgrade the mobile app to version 3.0.0

After your phone has upgraded the mobile app to version 3.0.0, do the following:

1. Launch the application.

2. When prompted to allow or not allow notifications, make a selection.

   

   • Click Allow to enable notifications.

   • Click Don’t allow to disable notifications.

   If you log in and close the app then relaunch it, you may be prompted a second time by the notification dialog a second time. If so, make your selection again. If you selected Don't allow, you won't be prompted again, and you will not receive push notifications.

   At any time you can change your notification setting manually. See Manually enable or disable notifications.

Manually enable or disable notifications

1. Long press the app icon on your phone's home screen, or open the app and go to Settings.

   

2. In Settings, click Notifications to turn notifications on or off.

   

   If you turn them on, they show as allowed.