Documentation forSolarWinds Service Desk

OneLogin SSO configuration

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OneLogin is the smart and simple way to eliminate passwords and automate user management for SWSD. You can integrate Active Directory through OneLogin.

If you don’t already have OneLogin, begin by navigating to the OneLogin homepage and proceed to the OneLogin free trial at You will be re-directed back into your account and have selected a password. Once you’re within your OneLogin account, let's get started on setting up SWSD.


See separate navigation for OneLogin and SWSD below.


OneLogin Platform

  1. From the OneLogin platform, navigate to Apps > Add Apps.
  2. Search for SolarWinds that is a SAML 2.0 connector and select it.

    You may edit the Display Name if desired.

  3. Ensure that SAML2.0 - user provisioning is selected under Connectors.

  4. Click Save.
  5. Select the Configuration tab.
  6. Enter your account name into the corresponding field.

    You can find your Account name by navigating to Setup > Service Portal. Look at the URL listed in the first paragraph. The first section is your account name. Example https://[ACCOUNT NAME]

  7. Enter the credentials of an SWSD administrator account in the API Username and API Password fields.

  8. Under API Status, click Enable.

  9. Click Save.

  10. Select the SSO tab.

  11. Copy down the SAML2.0 Endpoint (HTTP) URL.

  12. Under the X.509 Certificate, click View Details.

  13. Select the Clipboard Icon to copy the entirety of the X.509 Certificate string.

    The URL and Certificate is added to SWSD to confirm the SAML SSO connection.

SolarWinds Service Desk

  1. In SWSD navigate to Setup > Account > Single Sign-On.
  2. Place your OneLogin SAML HTTP endpoint on the SAML 2.0 Endpoint(HTTP).

  3. For the Logout URL, SolarWinds recommends listing https://[ACCOUNT NAME]

  4. Paste the entirety of your X.509 Certificate string in the large form.

  5. If you wish to enable Just In Time Provisioning, check the following box: Create users if they do not exist.

  6. If you plan to disable the current login option (username & password), check the following box: Redirect to the saml login page when logging into SolarWinds Service Desk by default.

  7. Click Update.

After you have completed configuration for both OneLogin and SWSD, navigate to your SolarWinds https://[ACCOUNT NAME] to confirm that you are able to login.

Related topics

Single sign-on