Setup: Users & groups
This SolarWinds Service Desk (SWSD) setup document explains how the SWSD Users & Groups module lets administrators create and customize the individuals and groups that access and use SWSD.
- What is the most important information to include per user?
- Why do we assign users to sites and departments?
- Which details are relevant to help you manage the groups within your organization, and when should you automate ITSM objects to specific groups?
- When should you use a group vs. a queue?
- Which queues need to be set up so tickets can be assigned to a queue rather than a user?
- Which queues do managers need access to so they can monitor and manage their team's workload?
On the Login History index page you can see a list of logins with relevant information such as date/time and user impersonation logins.