Mobile devices

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Introduction

In Service Desk, you can track exactly what mobile devices your organization has. Both iOS and Android are supported. Administrators and agents can view your mobile inventory by location (for example, sites or department) or view any recently added mobile devices.

Navigation

Assets > Mobile Devices.

Mobile device index page

To access the Mobile Device index page, navigate to Assets > Mobile Devices.

Here you can view a list of all tablets, cell phones, laptop devices, and other mobile devices used throughout your organization. You can also access the updated and detailed configuration and physical location of each device.

The Mobile Devices index page is fully customizable. See List view for more information. Two tabs are available: Devices and Invitations.

Devices tab

The Devices tab (above) shows the overview of your list of mobile assets. Under Devices you can view your mobile device inventory by criteria such as model, manufacturer, service provider, or with a custom tag.

Some important parts of the mobile inventory on the Devices tab:

• Reporting Status

  • Green = Reporting
  • Red= Stopped Reporting
  • Grey= Never Reported

• User (you can hover over the name to find more information on the user)

  

The default view includes:

• Reporting Status
• Owner
• Model
• Manufacturer
• Service Provider
• Last Report
• Phone Number
• Actions: Edit or Delete

Columns you can add include:

• Company Issued
• Department
• Description
• Device type
• Enrollment Date
• IMEI
• iOS Device Name
• iOS UDID
• Latitude
• Longitude
• OS Version
• Site
• Scan origin
• Serial number
• Site
• Status
• Tags
• Technical Contact

Invitations tab

Invitations allows you to send invitations to your user base and track the status of the invitations. You can import a list or add new users to this list. (See CSV file imports, updates, and exports for instructions.) Invitations display after a device is logged. When you send an invitation to a mobile device user, the user will receive an email to download a scanning app that can collect data from the device. 

The default view includes:

• Invitation status (invited, enrolled, not invited)
• Last invitation
• Number of devices
• Name
• Email
• Last Login
• Role
• Action - resend invitation

Columns you can add/remove include:

• Email
• Last login
• Role
• Department
• Mobile phone
• Phone
• Reports to
• Site
• Title

Example invitation: (The invitation will be branded with your service desk name.)

Mobile device statuses

Statuses describe the state of the asset. The table below provides definitions for each status.

Status	Status definition and when to use the status
Broken	Reflects the asset is broken, but still part of your tracked inventory.
Disposed	The asset has been disposed of and you no longer need to track it in inventory. It is best practice to maintain the asset history intact. SolarWinds DOES NOT recommend deleting any asset. The Disposed status removes the asset from any software license count and maintains accurate compliance reports. By selecting the Disposed asset status, you will free up a SolarWinds asset license to be used on a new asset. SolarWinds recommends that, if possible, you remove the agent from the computer so it no longer reports back.
Duplicate	Identifies the asset as a duplicate still part of your tracked inventory. Often, assets with the status set to Duplicate are deleted after the duplication is confirmed.
In Repair	Used when an asset is in repair and is still part of your tracked inventory.
Lost	Used when an asset is lost and is still part of your tracked inventory. In most cases, the Lost status is used as a placeholder until the asset has been verified lost, after which the status is changed to Disposed. Some may want to mark the asset as Stolen instead of Disposed to report on all lost and stolen assets together and free up a SolarWinds asset license.
Operational	Used when an asset is operational and deployed.
Replacement	When an asset is replaced and is still part of your tracked inventory. This status can be used instead of Operational in cases where you want to report on replaced assets.
Spare	Used when an asset is a spare and is still part of your tracked inventory. Often, a pallet of computers will arrive needing to be entered in manually. You can set their status to Spare until you deploy them and change their status to Operational.
Stolen	Used when an asset is stolen and is still part of your tracked inventory. The Stolen status removes the asset from any software license counts so your compliance reports will be accurate. The setting also frees up a SolarWinds asset license to be used on a new asset.

Installation options for users

Users can install the agent from Google Play and add the token for Android or install the MDM profile on iOS by simply clicking install on the mobile device when the screen above displays.

Example Results

• iPhone

  

• Android

  

Related topic

CSV file imports, updates, and exports (for administrators)