Documentation forSolarWinds Service Desk

SolarWinds Service Desk August 2022 Release Notes

Release date: August 14, 2022

These release notes describe the new features and improvements in SolarWinds Service Desk (SWSD). In addition, they provide information about upgrades and detailed workarounds for known issues.

If you are looking for previous release notes for SWSD, see 2022 Release Notes.

New features

This release includes the features below.

  • Sort incidents by resolution code. Although you could previously add the Resolution Code field to the incidents index page, you could not sort by it. Now you can. For more information see Understand the columns in the incidents index table.

  • Show dynamic form modal only when necessary. If your organization has in-line edit turned on (under Setup > Global Settings > Service Desk Settings), SWSD displays a pop-up to collect data for new fields based on dynamic forms. Previously, that pop-up displayed even if there was no new field to populate, resulting in unnecessary clicks.

    SolarWinds has changed the logic on which that pop-up operates. The pop-up now displays only if there is a mandatory field that contains no value. Users are now prompted only when something mandatory needs their attention. This change allows users to continue their work uninterrupted.

  • Integrate MS Teams with SWSD so your end-users can use Teams to:

    • Submit a ticket.
    • View a list of tickets they have created.
    • Add a comment to a ticket or mark it as resolved from the ticket detail view.
    • Use the MS Teams mobile app to perform the actions listed above.

    For more information see MS Teams integration.

Fixed issues

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Case number Description
01109414

A fix was released for the issue where URL parameters were used in a process integration workflow action and SWSD ignored the parameters. SWSD will now use such parameters if specified.

This fix might result in a change of behavior for some process integration "calls."
01102296

A fix was released to add disposed, stolen, and duplicate assets back into the backup files. This change allows organizations to better understand the history of their assets. For more information, see Backup.

If you have any issues or bugs related to the released features, open tickets via the SolarWinds Portal or by emailing technicalsupport@solarwinds.com.


Legal notices

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