Migrate Web Help Desk to SolarWinds Service Desk
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Introduction
Welcome to the Service Desk Migration Guide.
This guide will help you confidently migrate from Web Help Desk (WHD), an on-premise service desk product, to Service Desk, a cloud-based SaaS ITSM solution.
This migration is significant step toward modernizing your ITSM experience, and this guide is your complete roadmap to success. It is a comprehensive guide, designed to be thorough and detailed, helping ensure you have everything you need at each stage—no guesswork, no gaps, just clear guidance. Whether you follow it step-by-step or use it as a reference, you can move forward knowing you have the right support.
If you're still evaluating whether migration is the right choice for your organization, start with a light review by assessing Steps 1 and 2 of the Assess phase and Steps 2 and 4 of the Plan phase. This will give you a high-level understanding of the process before diving into full migration planning.
We’ve charted out the steps of the migration journey and centralized resources, tools, and support you may need along the way.
Migration demo, tools, and support assistance
In addition to this guide, you'll find that our free on-demand migration demo offers advice, tips, and best practices for your migration. To further simplify the process, we provide a free migration tool designed to assist you in transferring your data to Service Desk. This tool is built to streamline the migration process, reduce manual effort, and ensure data accuracy.
Moving to Service Desk is a collaborative effort between SolarWinds, your company, your IT teams, and you. We are here to provide free tools, resources, and support to ensure a smooth transition and a successful move. That starts with this guide, our migration tool, and our dedicated team ready to support you every step of the way.
Looking for more personalized help? Our support team is available to answer your questions or assist you in the migration from start to finish.
Follow the Migration Guide strategy
SolarWinds recommends that you follow this strategy: