Documentation forSolarWinds Service Desk

Computers

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Introduction

In SolarWinds Service Desk (SWSD), the Computers index page provides agents with a list of computers used by your organization.  The information on the Computers index page was collected via Discovery, imported via .csv file, or entered manually. The content is a complete inventory of all computers used throughout your organization, including all office locations. 

This feature is available via the browser and mobile app.

Navigation

Assets > Computers.

Active Computers index page

In SolarWinds Service Desk (SWSD) the Active Computers Index page displays a list of all Active Computers. See List view for information on how to filter, edit, and customize index pages.

The information on the Computers index page was collected via the Discovery Agent, imported via .csv file, or entered manually. The content is a complete inventory of all computers used throughout your organization, including all office locations. 

This feature is available via the browser and mobile app.

In addition, customers who have previously customized their Active Computers index page should be aware of the following:

  • The Name and IP Address information were separated into two fields/columns in May 2022. If they do not both display in the customized view of your page, edit the view to ensure they both display.

  • For customers who have edited their Active Computers index page to include both the Last Update field and the Updated At field, the difference between the two is: Last Update = last update from the agent/scanner while Updated At = last date the record was updated (including manual updates). If the contents of the Updated At field show a date after the Last Update field, then a manual update was performed. When the Updated At field and the Last Update field match, then the last update occurred during the last scan.

  • If you don't see the Scan Origin column on the Computers index pages you can add it by going to Edit View > Columns, and then selecting Scan Origin and clicking Apply.

Computers index page available columns

See Computers index page available columns for a list of columns you can add/remove from the view of the Active Computers index page.

Computer records

When you select a computer from the Active Computers index page, a new screen provides the following details about the selected computer:

  • Asset
    • Computer Details
    • Asset Details
    • User Details
    • Location Details
    • Custom Fields
    • Attachments
    • Picture of the computer (optional)
  • Software (including version if data is pulled via the Discovery Agent)
  • Hidden
  • Hardware
    • Resource Details
    • Computer System
    • Memory & CPU
    • Other
    • Multimedia
    • Ports
    • USB Controllers
    • Memory Slots
    • Network Adapters
    • Printers
    • Monitors
    • Physical Storage
    • Disks and Drives
  • Lifecycle
    • Warranty Information
    • Dates
    • Maintenance
    • Lease
    • Purchase
  • Risks
  • Incidents
  • Configuration Items
    • Configuration Item Details
    • Configuration Item Custom Fields
    • Related Configuration Items (You can attach related assets and configuration items for asset inventory tracking as well as populating and maintaining an up-to-date CMDB.)
  • Audit
    • A detailed history of every Incident index related to the selected piece of hardware.

See also Computers index page available columns.

Review your computers using the mobile app

  1. Download and install the SWSD app on your mobile device. Sign in via Single Sign-On or Google Sign in.

  2. From the menu, select Inventory.

  3. Determine whether you would like to review the Devices or Scan a new asset via the QR code.

  4. Notice the tabs on the top of your mobile screen. By selecting the Asset, Hardware, or Software tabs, you can view details about those items. The Related tab displays incidents, configurations items, and other ITSM objects that have been associated with the specific asset.

Manually update a computer record

  1. Navigate to Assets > Computers.

  2. From the All Computers index page, click the specific computer that needs to be updated.

  3. With the Asset tab at the top selected, notice that some fields have an Edit pencil to the right. Others have a Settings icon to the right.

  4. Select the appropriate icon to edit the contents of the field.

A computer's serial number is its unique identifier. If you reimage a computer, the device's serial number is still recognized as its unique identifier.

Auto-populate site and department through Discovery

To auto-populate site and department, have an administrator enable Computer Assignment Rules.

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