On your Solutions screen you will find a detailed knowledge base and best practices of how Incidents have been resolved. You can attach associated Incidents to any solution to create a relationship; this can be accomplished via the platform and mobile app. By maintaining this information, you create time savings solutions if similar problems arise in the future.
You can edit and filter this screen and utilize the icons on the right hand side.
- icon - By entering keywords such as New, Assigned, Resolved etc. you can limit your search to reflect only Problems in the states.
- icon - Allows you to create a new problem and/or attached a Incident, Change CI etc. if necessary.
button allows you to carry out several actions such as:
- Mass Update
- Login History
- Export via CSV, XML, PDF and more
- icon reveals additional information and a tutorial on how to better understand your tasks.
Notice the option to select this solution. Once the solution is in an Approved state, it will appear in the Portal Home Tab under Useful Articles.
By selecting any Solution title, you can reveal the details page and from the button on this screen, you can Export this solution to PDF.
When Exporting to PDF you can select which tab/s you would like to export:
- Details tab
- Comments tab
- Related tab
- Audit tab