Analytics
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Introduction
IT organizations rely on the most up-to-date and actionable data at their fingertips to ensure stability and business continuity. The reports and analytics built into SolarWinds Service Desk (SWSD) provide you with high visibility into your service desk operations, letting you pinpoint bottlenecks and address inefficiencies quickly and easily.
SolarWinds Service Desk (SWSD) comes with dozens of out-of-the-box reports to analyze and visualize your service desk’s KPIs, health, and performance. Those reports help agents, managers, and IT executives make data-driven decisions through insights, including trend reports, incident throughput, customer satisfaction (CSAT) scores, and SLA breaches.
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Analytics
Analytics options
After selecting Analytics from the left navigation pane, you can select one of these options from the popup menu:
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Reports. By selecting Reports, you can access report templates, change the All Templates view from list to tiles, open templates to use them in creating new reports, and schedule reports. See Reports for more information about the reports and templates provided within SolarWinds Service Desk and their analytic benefits.
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Custom. By selecting Custom, you can generate custom reports about your computer inventory, software inventory, risks, and contracts. See Custom for more information.
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Benchmarking. By selecting Benchmarking, you can create new benchmarks for your organization. See Benchmarking for more information.
Use Power BI
The SolarWinds Service Desk (SWSD) Power BI Connector lets you incrementally import incidents and different asset records from SWSD to Microsoft Power BI. The import provides raw data on the topics most relevant to your organization. You can then review and analyze the data by viewing it in a variety of formats, for example, in tables, graphs, and charts.