Documentation forSolarWinds Service Desk

Analytics

IT organizations rely on the most up-to-date and actionable data at their fingertips to ensure stability and business continuity. The reports and analytics built into SWSD provide you with high visibility into your service desk operations, letting you pinpoint bottlenecks and address inefficiencies quickly and easily.

To access SWSD Analytics:

  1. Click Analytics in the left navigation pane.

  2. When the pop-up menu displays, select one of the options:

    • Reports. By selecting Reports, you can access report templates, change the All Templates view from list to tiles, and open templates to use them in creating new reports. See Reports for more information about the reports provided within SolarWinds Service Desk and their analytic benefits.

    • Custom. By selecting Custom, you can generate custom reports about your computer inventory, software inventory, risks, and contracts. See Custom for more information.

    • Benchmarking. By selecting Benchmarking, you can create new benchmarks for your organization. See Benchmarking for more information.