Certificate management

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Introduction

SolarWinds Service Desk (SWSD) Enterprise Service Management (ESM) supports multiple service providers and their unique sub-domains. As a result, it also supports multiple certificates.

Certificate management supports multiple types of certificates: wildcard, single domain, and multi-domain. You must have the certificates necessary to cover all service providers before you can create a service provider account.

Navigation

Organization Setup > Account > Certificate Management.

Consideration

SSL Certificate. If you are using your own domain, the sub-domain must be covered by an SSL certificate.

Certificates management index page

The Certificates management page provides two types of information. Select the appropriate tab to switch between them.

• Certificates tab. Provides a list of all your active certificates and the modifications you initiated before publishing.

  Certificates have these states on the Certificates tab:

  State	Description	Available actions
  Verified	The certificate is deployed to the firewall and is verified/validated.	Delete: Sets the certificate state to be deleted on the next publish.
  Not Verified	The certificate is deployed to the firewall. Although it could not be verified/validated, it can still be used.	Delete: Sets the certificate state to be deleted on the next publish.
  Upload Pending	Indicates that the upload of your certificate is pending until the next publish.	Undo: Allows you to cancel the upload action.
  Deletion Pending	Indicates that the deleteion of your certificate is pending until the next publish.	Undo: Allows you to cancel the delete action.

• Certificate Requests tab. Provides a list of your certificate signing requests. You can create a certificate signing request (CSR) and upload your signed certificates.

  Get the information you need to submit to your certificate authority

  To get the information you need to provide to your certificate authority, submit a CSR:

  1. From the Certificates management index page, select the Certificate Requests tab.

  2. Click Request CSR.

  3. Select the appropriate type of request: Single domain or Multiple domains.

  4. Provide the information for your organization.

  5. Click Generate CSR.

     The information for your Certificate Request displays.

  6. Copy the Certificate Request information and provide it to your certificate authority.

  7. Click Close.

     The certificate request displays on the Certificate Request tab until you attach your SSL certificate.

  Subject Alternative Name (SAN) certificate limitations. When using SAN certificates, subdomains prefixes can have only alphabetic characters (A-Z) and numeric characters (0-9), and they should be up to 10 characters long. The domain name can be changed after creation.

Upload your signed SSL certificates

After receiving your signed SSL certificate:

1. From the Certificates management index page, select the Certificate Requests tab.

2. Select the relevant Certificate request and click Attach Certificate.

3. Either copy/paste your key and certificate information or drag & drop the certificate file.

4. Click Update.

   You are redirected to the Certificates tab, where you can see the status of your certificate as Upload Pending.

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