Use case guides

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Introduction

Use case guides are designed to help Service Desk customers understand how to configure settings that allow users to perform actions that are not specific to a single setting or feature. For example, if you want your users to be able to perform an action, but you aren't sure how to configure Service Desk to allow that action, a use case guide can explain what settings to change and the impact of those changes.

Available use case guides

Focus	Title
Incidents	Create an incident on behalf of another user
Service portal global settings	Allow non-domain users to create a service portal account
Domain names	Change your domain name after company acquisition
OAuth 2.0	Obtain Zoom meeting details via bi-directional process integration with OAuth 2.0 credentials
Process integration	Download a complete JSON response from a process integration call where an error occurred and include the response text in an email notification
Dashboard widgets	Create a custom dashboard and custom widgets for custom surveys
Roles and Permissions	Control who can import via CSV