Service Desk February 2022 release notes
Release date: MM DD, 2022
These release notes describe new features and improvements in Service Desk.
New features and improvements in Service Desk
Service Catalog Variables
Effective mm dd, yyyy, service catalog variables were migrated to custom fields to increase efficiency when you build and maintain service catalog items. This change makes service catalog variables reusable across all catalog items.
The migration process involved the following changes on the service catalog:
1. Addition of a new Scope attribute for custom fields.
2. Migration and merging of variables.
3. A new flow for adding fields to service catalog items.
4. Changes in available field types.
New Scope attribute for custom fields
Prior to the addition of a new Scope attribute for custom fields, variables were unique to each catalog item. As a result, if you wanted to create a variable called Email and use it in 10 catalog items, you would need create it 10 different times. The situation became even more complicated when you worked with dropdown variables: you had to update the variable in 10 separate places.
To resolve this situation, SolarWinds added a new attribute called Scope to custom fields.
The scope determines the domain to which the custom field relates. It allows reuse of custom fields across multiple catalog items.
The Scope attribute was added as described in the table below.
| Scope Name | Description | Where can fields with this scope be used? | Who can create fields using this scope? |
| Global | Automatically assigned to all existing custom fields in the database. | Custom forms and catalog items | Administrators only |
| Service Catalog | Automatically assigned to all existing variables after they were migrated to custom fields. This scope allows reuse of custom fields across multiple catalog items. | Catalog items only | Administrators and agents |
See Custom fieldsfor more information.
Legal notices
© 2021 SolarWinds Worldwide, LLC. All rights reserved.
This document may not be reproduced by any means nor modified, decompiled, disassembled, published or distributed, in whole or in part, or translated to any electronic medium or other means without the prior written consent of SolarWinds. All right, title, and interest in and to the software, services, and documentation are and shall remain the exclusive property of SolarWinds, its affiliates, and/or its respective licensors.
SOLARWINDS DISCLAIMS ALL WARRANTIES, CONDITIONS, OR OTHER TERMS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, ON THE DOCUMENTATION, INCLUDING WITHOUT LIMITATION NONINFRINGEMENT, ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY INFORMATION CONTAINED HEREIN. IN NO EVENT SHALL SOLARWINDS, ITS SUPPLIERS, NOR ITS LICENSORS BE LIABLE FOR ANY DAMAGES, WHETHER ARISING IN TORT, CONTRACT OR ANY OTHER LEGAL THEORY, EVEN IF SOLARWINDS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
The SolarWinds, SolarWinds & Design, Orion, and THWACK trademarks are the exclusive property of SolarWinds Worldwide, LLC or its affiliates, are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other SolarWinds trademarks, service marks, and logos may be common law marks or are registered or pending registration. All other trademarks mentioned herein are used for identification purposes only and are trademarks of (and may be registered trademarks) of their respective companies.