Documentation forSolarWinds Service Desk

Reports: Solutions management

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Introduction

The reports in the Solutions Management section of SWSD help you better understand the health of your ticketing/IT service management processes and overall IT environment. You can gain better insight by slicing and dicing the data provided from the incidents in SWSD.

SWSD offers a variety of reports that focus on specific fields of interest.

Navigation

Analytics > Reports.

Access solutions management reports

  1. Navigate to Analytics > Reports.

  2. To the right, choose to view available reports in list view or grid view .

  3. Choose whether to view an existing report under My Reports, or create a new one from a template, under Templates > Solutions Management.

Available solutions management templates

Each report provides a description of the contents and how the information can be used.

Solutions Volume Breakdown

The Solutions Volume Breakdown report helps you analyze your Solutions, using two fields of interest. This information can be used to answer questions such as:

  • How many Solutions have each agent created per Category?

  • How many Solutions do I have in each Site, broken down based on Subcategory?

Solutions Over Time

This report displays how many Solutions were viewed/attached/voted helpful, per chosen time frame, stacked by your field of interest. This information can be used to answer questions such as:

  • What are my most popular/helpful Solution categories per week?

  • What is the trend of my Solution's views and how it is broken per the different sites?

  • Which department provides the most positive reactions each month?

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