Credentials

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Introduction

Credentials can be set up once in and used in both Discovery and process integrations. Using credentials:

You can ensure the quality of the information you receive from Discovery scans.
Administrators can set up and use credentials for process integrations based on authentication method.

See Available authentication protocol types and required information.

Navigation

ITSM customers	ESM customers
Setup > Account > Credentials	IT Service Provider > Setup > Account > Credentials

Use Credentials for Discovery

SolarWinds recommends the use of credentials for Discovery. With credentials, you can collect the most information possible.

Credentials are used in subnet and router scans. For integration scans, such as SCCM, vCenter, AWS, or SolarWinds Platform, see Connections. When you don't use credentials, the quality of the information you receive from a scan is dependent on what is available with no credentials. For example, if there’s no unique identifier the device could be dropped. See Credentials for Discovery.

Use Credentials for Process Integrations

Process integration allows you to integrate with third-party applications to use a target for commands within your workflows. When you set up integration you can reuse it for many workflows.

Adding a new process integration is easy. When finished, it becomes an available source to connect your workflows when building service catalog items, change catalog items, or runbooks.

See Process integrations.

All Credentials index page

The All Credentials index page contains these columns:

Name (click to open credential details and edit): The name assigned to the credential
Where used: The number of connections or integrations using the credential
Type: The credential type; for example, SNMP, SSH, OAuth2, or another type
Last update: The most recent date and time the credential was updated

The table below explains the columns on the All Credentials index page.

Column	Description
NAME	It is important to select a meaningful name that assists you in defining your environment. Click on the name to modify and add a description. You can also update the credentials here. The required details are dependent on the Credential Type. SNMPv3 requires a Username, Authentication Protocol, Authentication Key, Privacy Protocol, and Privacy Key SSH Password only requires a Username and Password.
WHERE USED	Describes the number of subnets and the number of network devices associated to each subnet. For process integrations, it specifies the number of integrations associated with the credential.
TYPE	The selected type of the created credential.
LAST UPDATE	Provides the date and time of the last change.
ACTIONS	When hovering over the row, a trash bin displays. You may delete the credential as long as it is not currently in use.

You can customize the All Credentials index page to a view that best meets your needs. See List view for more information.

Create a new credentials set

Navigate to Setup > Account > Credentials.
From the All Credentials index, click the Add icon, and select the appropriate authentication method from the dropdown list.
Enter the required* information, which varies based on the selected authentication protocol method/type.

Credentials are not used unless they are associated with a connection or a process integration.

See Connections or Process integrations.

Delete credentials

A credentials set can only be deleted when not in use.

Available authentication protocol types and required information

Authentication Method/Type	Required information	Optional information
SNMP v1/v2c Used to access network devices like routers, printers, and switches	Name Community	Description
SNMPv3 Used for scanning network devices like, printers, routers, and switches	Name Username Authentication Key Privacy Key	Description Authentication Protocol (None, MD5, or SHA) Privacy Protocol (None, DES, AES, or AES256)
SSH Key Used to authenticate users and hosts on the Secure Shell (SSH) network protocol	Name Username SSH Private Key	Description
User and Password A set of unique identifiers that allow a user to log in to a digital system Used for Process integrations	Name Username Password	Description
OAuth 2.0 Used to grant third-party applications access to a user's protected resources without sharing the user's long-term credentials. See RFC 6749. Used for Process integrations	Name Authentication URL	Description Update Token Path (Show button to view or edit the Token Path. Modifying this setting will affect your integration connection. Changes will only be applied after you save them.) Additional Headers (You can add headers.)
SolarWinds Service Desk Web Token Temporary keys that verify a user's identity and allow them to access a website or application Used for Process integrations	Name Token	Description Additional Headers (Custom headers for your process integration API call.)
Bearer Token Used to grant access to a resource or service in authentication protocols like OAuth 2.0 Used for Process integrations	Name Token	Description Additional Headers (Custom headers for your process integration API call.)

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