Organization-branded notifications
On this page
Introduction
In SolarWinds Service Desk (SWSD), many organizations choose to use their own branding, such as logo and color scheme.
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Some want to ensure that all of the service desk notifications appear to come from their organization’s domain rather than from samanage to avoid customer confusion.
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Some want the notifications to be specific to the service category (for example, network access, application deployment, or HR).
Navigation
Setup > Service Desk > Notifications.
Benefits
Eliminate requester confusion about who provides a service by allowing administrators to:
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Choose a dedicated From address for each category email dropbox.
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Choose whether the dropbox notifications’ From field includes both the service desk name and the category name, or just the category name.