Audit
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Introduction
The SolarWinds Service Desk (SWSD) audit logs give administrators complete visibility over any changes made to objects within SWSD. Logs provide information on when a record is created, updated, or deleted, and who is responsible for the change.
Using audit logs you can see:
- Who resolved an incident.
- Whether a user received their task email.
- Who deleted an asset record.
- Who made changes to a user's role and permissions.
Benefits
The audit logs provide:
- Complete visibility and control over your data access permissions.
- The ability to easily revert unwanted or incorrect permission changes.
Navigation
| ITSM customers | ESM customers |
|---|---|
| Setup > Account > Audit | Organization (or Service Provider) > Setup > Account > Audit |
All Audits index page
On the All Audits index page you can view:
- Name/id of the user making the change
- Source of the change
- Action performed
- Date/time the action occurred
- The message associated with the change (change details)
See List viewfor information on customizing your view.
Audit log retention period
Audit log data is retained forever. However, what you can see depends on where you are in SWSD:
-
In Setup > Account > Audit only the last month of audit data is available.
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From the All Audits index table, you can export to CSV all audit data. Navigate to Account > Audit, then in the upper right click Actions and select CSV - All Time from the drop down. When the export is complete an email is sent.
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Also from the All Audits index table, if you click into a record (for example, an asset, ticket, or change) that record's entire audit log displays.