Setup: Labs

Introduction

This document explains how the Service Desk Labs module works and how administrators can use it. With features in Labs, you can allow your IT teams to test features before a general release.

Using Labs, you can get feedback from your user community about the benefits and challenges of each Labs feature. If a feature does not behave as expected, you can toggle it off until the matter is resolved or removed. 

Navigation

ITSM customers	ESM customers
Setup > Setup > Labs	Organization > Setup > Labs

How to use Labs

Features in Labs are temporary. You do not need to test each feature. If your organization might benefit from a new feature and/or enhancement, go to Setup > Labs. In the list of available features, toggle the feature to On.

Some features in Labs are interconnected. You may activate more than one feature simultaneously to maximize the benefit of new Labs offerings.

As new features prove successful, SolarWinds will permanently integrate them into Service Desk. Likewise, if a feature is found to not be beneficial, it will be deleted permanently.

Enable features in Labs

1. Navigate to Setup > Labs.

   ESM customers: navigate to Organization > Setup > Labs.

2. In the list of available features, toggle the feature(s) of your choice to On.

Features currently in Labs

Click a link below to go to the instructions for any feature.