Introduction to SolarWinds Service Desk
Your company has chosen SolarWinds Service Desk (SWSD), a cloud-based software as a service (SaaS) product that provides help desk capabilities, including "smart" ticket routing, workflow automations, and asset management. It aligns with the Information Technology Infrastructure Library (ITIL) framework of best practices and processes to provide continual IT systems improvement.
This guide will help you get started in understanding the features you will use the most in SWSD. For more information, see: