SolarWinds Service Desk December 2023 release notes
Release date: December 10, 2023
These release notes describe the new features and improvements in SolarWinds Service Desk (SWSD). In addition, they provide information about upgrades and detailed workarounds for known issues.
If you are looking for earlier release notes for SWSD, see previous release notes.
New features
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ESM self-migration mode is now enabled for all customers. Review the detailed migration information and be sure you have the necessary prerequisites in place before you begin your migration. You can find the detailed migration information by navigating in SWSD to Setup>Account>Account Summary, and then clicking Explore Account Migration. See also ESM Migration.
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Add received quantities in purchase orders. You can enable global procurement settings to allow the recording of partial quantities received for different line items in purchase orders and/or the receipt of excess quantities. See Procurement settings.
For instructions on how to update quantities received, see Purchase orders.
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Added mobile devices to Jamf integration.You can now collect your mobile devices information from Jamf. Previously SWSD collected data only from computer assets, but you can now pull in your mobile devices to gain a more holistic view of your Apple assets. See Jamf configuration.
Improvements
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Global search functionality improved. If you search by the exact name of an object, for example, a host name or the title of an incident or change, the result will display as the first result.
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Default business hours are now set for each site created via API. See Business hours by site.
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Added ability to remove the CC field from new incidents and service requests viewed in the Service Portal. See Service Portal for single-tenant ITSM customers or Service Portals for multi-tenant ESM customers.
Fixed issues
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Changes to automatic voting. By enabling or disabling a global setting, you can establish how workflow approvals will be handled in your organization. For example, you can tell SWSD whether to approve or decline an approval step if that step involves a custom field or user account that was disabled. See Automatic approvals for unreachable approvers. |
If you have any issues or bugs related to the released features, open tickets via the SolarWinds Portal or by emailing technicalsupport@solarwinds.com.
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