SolarWinds Service Desk December 2022 release notes
Release date: December 11, 2022
Updated: December 12, 2022
These release notes describe the new features and improvements in SolarWinds Service Desk (SWSD). In addition, they provide information about upgrades and detailed workarounds for known issues.
If you are looking for previous release notes for SWSD, see 2022 Release Notes.
New features
SolarWinds made the following changes in this release:
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Disabled users are removed from groups. When a user is disabled, that user is removed from any groups where the user is a member. See User details page.
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Added DRE unattended mode support. Agents who need to access a requester's machine to provide support or a server in order to deploy a patch can do so using Dameware Remote Everywhere (DRE) without the requester's participation. See Provide support via an unattended remote session.
If you have any issues or bugs related to the released features, open tickets via the SolarWinds Portal or by emailing technicalsupport@solarwinds.com.
Legal notices
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