Assets Management
On this page
Introduction
Using the Service Desk Assets setup menu you can define a variety of settings that pertain to all the assets housed in your inventory module.
Navigation
Setup > Discovery & Assets > Assets Management.
Best practices
These best practices can help you plan your IT changes.
-
Automatic Asset Classification
Use the Discovery Scanner, which automatically identifies and classifies asset types (laptops, servers etc.) and organizes the assets in the IT hardware inventory.
-
IT Service Desk Integration
Integrate the service desk capability with your asset management solution. This allows the computer and hardware inventory information to be linked with Incidents, providing more visibility into relevant asset data within service desk tickets.
-
Tagging Assets
Tag each asset within the hardware inventory by specifying its status and assigning it to specific users and technical owners. You can create your own tag, or put in a barcode or the QR code unique to each asset.
-
Software
View all commonly used software on the computer.
-
Hidden Software
View all components, patches, hotfixes, etc. This provides you a clean software list of what is often used.
-
Hardware
View all hardware properties (CPU, BIOS, disks, networking devices, etc). In the computer inventory section, you can view the exact hardware configuration and which software titles are installed on each of your computers.
-
Warranty Details (Lifecycle)
Automatically obtain asset warranty information to help save you time and ensures your records are up-to-date.
-
Risks
View risks detected in your inventory as well as software license compliance standing. Examples of risks can be unauthorized software (games), computers that are not reporting, unprotected computers, low free space, and many others.
- Computers not reported back in 7 days
- Hard drive reaching capacity
- No Anti-virus
- Greynet software titles (P2P software, games, etc)
-
Match using the serial number, MAC address, and hostname. This method might lead to duplicates.
-
Match using only the serial number. This method reduces duplicates.
Assist your end users using Service Desk's DRE integration.
Assets Options
Asset Unique Identifier(s)
Select Hardware Matching Criteria
-
Assets discovered or created by an integration will match using serial number, MAC address, and hostname.
-
Assets discovered or created by integration will match using only the serial number.
Differentiate Other Assets by Serial Number
You can differentiate your inventory stored in the Other Assets section by serial number. Select the checkbox to enable this option. When it is enabled, duplicate items are prevented from displaying in your Other Assets repository.
Auto Generate Asset ID for Other Assets
You can automatically generate sequential asset IDs for the items that fall under Other Assets. Enabling this option will generate a unique Asset ID for any new or existing item that does not already have an Asset ID. Asset IDs can be edited and saved as strings.
Render Barcodes for Computers
Because it is a best practice, by default Service Desk generates QR codes for each computer asset. Service Desk can generate both QR codes and barcodes for all assets.
Computer Assignment Rules
Using computer assignment rules, you can assign a computer to a site and department based on specific information collected by the Discovery Agent.
Examples of rules you can set up:
-
If the computer reports back from a certain IP address range or subnet, the asset can be auto-assigned to X site and Y department.
-
If the computer reports back from a certain active directory group, the asset can be assigned to X site and Y department.