Documentation forSolarWinds Service Desk

Notification Settings

Global settings regarding notifications can be configured in SWSD.

To configure, navigate to Setup > Global Settings > Notification Settings.

Default Timeout Period

You can define the default timeout period for links to approvals or exported data sent via email. Enter the amount of time (in days) for which the email approval link is valid. SolarWinds recommends 14 days for this setting.

Expire RSS Feeds

When selected, any RSS feeds that have been exported from SWSD expire. The RSS feed no longer updates, and users need to recreate their feeds.

Weekly Summary

SWSD sends a weekly summary of your account's performance to recipients you add.

Daily Email Digest

When this option is toggled On, new users receive a daily email digest by default.

Each user can personalize their own notification settings.

Related topics

Service Desk Notification settings