Notification settings
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Introduction
Global settings regarding notifications can be configured in SWSD.
Navigation
| ITSM customers | ESM customers |
|---|---|
| Setup > Global Settings > Notification Settings |
Service Provider > Setup > Global Settings > Notification Settings |
Configuration options
Default Timeout Period
You can define the default timeout period for links to approvals or exported data sent via email. Enter the amount of time (in days) for which the email approval link is valid. SolarWinds recommends 14 days for this setting.
Expire RSS Feeds
When selected, any RSS feeds that have been exported from SWSD expire. The RSS feed no longer updates, and users need to recreate their feeds.
Weekly Summary
SWSD sends a weekly summary of your account's performance to recipients you add.
Discovery Agent Install Failure Summary
SWSD sends to selected recipients a report of Discovery agents that failed to update on Windows computers after 7 days.
An agent that failed to auto-update could result in no updated data from the asset until the agent is redeployed.
Daily Email Digest
When this option is toggled On, new users receive a daily email digest by default.
Do not notify people that were already copied via email
When this option is toggled On, service desk notifications on ticket updates are not sent to people who were already copied on the update directly via an email notification.
In-Notification Direct Actions
Setting on
When this setting is on, notifications will include in-email action buttons, making it easier to respond, but potentially being less compatible with some email protection tools, for example, SafeLink. An example of in-email action buttons are the Approve/Decline buttons or Satisfied/Dissatisfied buttons used in customer satisfaction surveys and password reset emails.
Setting off
When the setting is off, SWSD notifications are compatible with email malware protection services such as Microsoft Defender’s Safe Links and Barracuda’s Link Protection. For example, instead of in-email action buttons in customer satisfaction survey notifications, SWSD sends the recipient a single-use link for responding to the survey. Password reset links are also single-use.
Some malware scanners prematurely expire single-use links contained within an email. Because some email security and malware protection services redirect links to a scanning service, the scanning service can cause the link to expire as soon as it is accessed.
Password reset links expire if not used within 30 minutes. Survey links expire if not used within 10 days.
Send Process Integration Failure Notification
SolarWinds Service Desk sends a process integration failure notification to selected users. The notification includes failure details, including the full JSON response, defined in the Integration Error template. See Email section variables.
If you want an email notification to be sent, click + Add Recipients, and then add the people you want to receive process integration failure notifications. Otherwise, no notification is sent.