Discovery for Chrome OS
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Navigation
Setup > Discovery & Assets > Installation.
Sync Chrome OS with Service Desk
In Service Desk, if you use Chrome OS, connect your Google Administration Console with your Service Desk account so you can view your organization's Chrome OS devices as assets in Service Desk. Chrome OS has a limitation to one connection because Service Desk is connecting to the Google admin console.
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In Service Desk, navigate to Setup > Discovery & Assets > Installation.
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Scroll down to Discovery for Chrome OS, and click Connect.
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When prompted, follow the on-screen instructions, providing Google admin username and password, to import and synchronize Chrome OS information from your Google Admin Console.
Integration
| Illustration of Service Desk integration with Google Admin Console (Chrome OS) |
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Benefits of integrating ChromeOS with Service Desk
There are several benefits to integrating your Service Desk Discovery tool with Google Chrome OS Device Manager. Integration:
- Extends Service Desk's agentless scanning capabilities and integration with Cloud platforms.
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Provides the ability to import information regarding the active Chrome OS devices, with their system information and status.
The image below shows the Computers detail page in Service Desk to show asset data on Chrome OS devices.
Mapping/translation table
Because ChromeOS Status field is not aligned with Service Desk Asset Status, the mapping/translation table below provides more information.
| ChromeOS Status | Description | Map to Service Desk |
|---|---|---|
| ACTIVE | The device is enrolled in the domain. | Operational |
| DELINQUENT | The annual license for the domain has expired and the device no longer receives policies and settings. When a new license is purchased, the device will return to ACTIVE state. | Operational |
| DEPROVISIONED | The device is no longer eligible to be enrolled into the domain. The order has been canceled. The device's settings have been cached on the device. If the device is activated again, the latest system settings are applied to this newly activated device. | Disposed |
| DISABLED | The device has been disabled by the administrator and cannot be used. | Disposed |
| INACTIVE | The device is not enrolled into the domain. | Disposed |
| RETURN_ARRIVED | The request to replace this device has arrived. | Replacement |
| RETURN_REQUESTED | A request has been made to replace this device. | Replacement |
| SHIPPED | The device is shipped. For details on how to track a shipped device, see the Chrome help center. | Replacement |
| UNKNOWN | The status of the device cannot be determined | Disposed |
Translation for ChromeOS API
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Translation between ChromeOS API and Service Desk fields |
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Disconnect Chrome OS
If you disconnect the Chrome OS integration, Service Desk does not delete any existing hardware. If you integrate again using a different tenant account, Service Desk starts its import process, updating existing records and adding new ones based on Device ID. Because Device IDs are unique, the device information already in Service Desk does not change.