Mobile application: Solutions
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The Solutions module in the mobile application provides knowledge articles that contain solutions used by your organization in resolving incidents. In the Solutions module you can see a list of all articles and their status.
For more information on the modules available in the mobile application, see Mobile application.
For more information about solutions and how they work, see Solutions
When the mobile application opens, by default it opens to a list of incidents and service requests.
You can switch to any other module by clicking the 3-line menu in the black area above the list. A list of the modules then displays.
From the list of modules, select Solutions. The list of all articles displays.
From the black area above the list you can search for a solution article or filter the list of articles.
|Tap the magnifying glass to search for an incident.|
Tap the funnel to filter the contents of the list by category.
A new list then displays the categories you can choose from. You can also tap the magnifying glass to search for a category.