ITAM (IT Asset Management)
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Introduction
For those responsible for managing the assets of your company infrastructure, the Service Desk Assets module is the place you want to be.
Service Desk offers full asset lifecycle management starting with the management of IT and non-IT asset inventories and an audit history of changes. Compliance risk analysis helps expose unmanaged software or out-of-support software and devices. Where applicable, asset information incorporates contract, vendor, and procurement data to provide a full view on assets under management.
Assets can be added manually, or through use of the Discovery feature.
Navigation
From the left navigation pane, select Assets 
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The pop-up menu provides access to:
Best practices
These best practices can help you plan your IT changes.
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Automatic Asset Classification
Use the Discovery Scanner, which automatically identifies and classifies asset types (laptops, servers etc.) and organizes the assets in the IT hardware inventory.
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IT Service Desk Integration
Integrate the service desk capability with your asset management solution. This allows the computer and hardware inventory information to be linked with Incidents, providing more visibility into relevant asset data within service desk tickets.
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Tagging Assets
Tag each asset within the hardware inventory by specifying its status and assigning it to specific users and technical owners. You can create your own tag, or put in a barcode or the QR code unique to each asset.
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Software
View all commonly used software on the computer.
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Hidden Software
View all components, patches, hotfixes, etc. This provides you a clean software list of what is often used.
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Hardware
View all hardware properties (CPU, BIOS, disks, networking devices, etc). In the computer inventory section, you can view the exact hardware configuration and which software titles are installed on each of your computers.
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Warranty Details (Lifecycle)
Automatically obtain asset warranty information to help save you time and ensures your records are up-to-date.
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Risks
View risks detected in your inventory as well as software license compliance standing. Examples of risks can be unauthorized software (games), computers that are not reporting, unprotected computers, low free space, and many others.
- Computers not reported back in 7 days
- Hard drive reaching capacity
- No Anti-virus
- Greynet software titles (P2P software, games, etc)
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Incidents
View all incidents related to a specific asset and make decisions based on current data provided.
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Audits
View anything ever reported back from the agent, including hardware or software changes, lifecycle events, and risks. The audit is a one stop shop for all changes to the asset.
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Remote Assist (if enabled)
Assist your end users using Service Desk's DRE integration.