Documentation forSolarWinds Service Desk

Account summary

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The SolarWinds Service Desk (SWSD)Account Summary page is where you can view your account status and the plan you are subscribed to. You can also see details on the number of service agents and asset licenses you have.

Under the account owner section you can define who, from the list of administrator users, acts as the account owner for your organization's entire account. The account owner is used by SolarWinds as the default point of contact for your account. By default, the owner is defined as the first administrator defined in the account.


ITSM customers ESM customers
Setup > Account Organization (or Service Provider) > Setup > Account

Account Summary

In the Account Summary you can see the account name, the location of your data center, the date your account became active, and the name of the account owner. You can also change the account owner if needed.

Account Unique Code

Contains a code unique to your account that you can use to prove ownership of domain names you would like to use in custom email addresses.

Your network team needs to enter the code into a text record on your DNS server to prove ownership.

Using the unique account code helps you block unauthorized users from making unauthorized changes. After you use the code and make changes, you can generate a new code, preventing new changes from being made without verification.

ESM customers can find the account unique code in Organization > Setup.

License Info

Also in the Account Summary you can see the type of plan purchased by your company. (See the comparison chart for details on the different types of packages offered, such as Essentials, Advanced, and Premier.) You can see the dates of the subscription, the number of service agent licenses purchased and used, and the number of asset licenses purchased and used.

Organization administrators can double-click on the number of service agent licenses used to open the Licenses page, which provides more information. See Licenses.


You can see details regarding your organization's software services agreement (SSA). Details that display include the name of the person who signed the agreement and the date the agreement was signed.

You can also see a link to the SolarWinds software services agreement.

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