LogMeIn Central
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Introduction
LogMeIn has two separate applications that need to be integrated with SolarWinds Service Desk (SWSD). They are LogMeIn Central and LogMeIn Rescue.
LogMeIn Central
SWSD offers integration with LogMeIn Central for providing remote assist support and LogMeIn Rescue for remote access to computers. Navigation for them is different.
Enable LogMeIn Central Integration
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Before moving forward, contact your company's LogMeIn support contact to acquire your Company ID and PSK (secure key). They will be needed to activate. If you do not have a LogMeIn account, you can register for a free trial at LogMeIn.com.
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Navigate to Setup > Integrations > Remote Support.
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Click the arrow next to LogMeIn Central.
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Enter Company ID and PSK you acquired in Step 1.
Begin a remote session
After you have successfully completed the steps above, you can begin a remote session by:
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Hovering in the Actions column on the computer index page.
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Connecting directly to a specific computer, via the Remote Support tab.
Activate and use LogMeIn Rescue
For instructions on how to activate and use LogMeIn Rescue, see LogMeInRescue.