Documentation forSolarWinds Service Desk

SolarWinds Service Desk August 2023 release notes

Release date: August 27, 2023

Last updated: August 29, 2023

These release notes describe the new features and improvements in SolarWinds Service Desk (SWSD). In addition, they provide information about upgrades and detailed workarounds for known issues.

If you are looking for earlier release notes for SWSD, see previous release notes.

New features

  • Require full authentication on each approval request. You can require full authentication on each service catalog and runbook approval request for configuring it in the Service Desk global settings.

  • Added ability to backdate incident Created_at date and Updated_at date via CSV import and API.You can import new incident records and backdate the Created_At field and the Updated_At field using a CSV import file by mapping fields. You can also update the these incident fields via API. See CSV import or API documentation: CreateIncident and UpdateIncidentbyID.

  • Added custom fields to group API calls. You can now pull information on custom fields in a group API call so you can get the same information from an API call that you would get through the UI. See API documentation: getGroups and getGroupsByID.

  • Implemented Content Security Policy (CSP) web headers. SolarWinds has improved browser security by updating the SWSD content security policy. This helps prevent browsers from loading non-approved content.

  • Tickets sorted by priority now properly display Critical tickets above High priority tickets.

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If you have any issues or bugs related to the released features, open tickets via the SolarWinds Portal or by emailing technicalsupport@solarwinds.com.

Legal notices

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