Documentation forSolarWinds Service Desk

SolarWinds Service Desk September 2023 release notes

Release date: September 20, 2023

These release notes describe the new features and improvements in SolarWinds Service Desk (SWSD). In addition, they provide information about upgrades and detailed workarounds for known issues.

If you are looking for earlier release notes for SWSD, see previous release notes.

New feature

Enterprise Service Management (ESM)

SolarWinds Service Desk (SWSD) Enterprise Service Management (ESM) allows greater efficiency and flexibility and enhances current service desk usage by letting you expand from a single service provider (ITSM tenant) to multiple service providers, such as IT, Marketing, Legal, HR, and Facilities. Using an ESM account is the easiest way to manage your different service providers and provider end-users with easy access to service-provider-specific information.

ESM is part of the Advanced and Premier plans.

ESM customers have a single SWSD account, but they can have multiple service providers. Global SWSD resources used across your organization are shared among all the service providers in the account, but each provider is guaranteed privacy and can configure its own service desk customizations.

See Enterprise Service Management (ESM) for more information.

If you have any issues or bugs related to the released features, open tickets via the SolarWinds Portal or by emailing technicalsupport@solarwinds.com.


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