Getting Started Guides
Deployment and configuration information all administrators need to know to maximize the benefits of Service Desk.
Administrator Guide
Beyond the Getting Started Guides, learn how administrators, agents, technicians, and end users use all of Service Desk's features.
Release Notes
Service Desk release notes include new features, upgrade notes, fixed and known issues, and end-of-life notices.
New to Service Desk
Service Desk is a SaaS solution. Service Desk is a modern solution to eliminate barriers to employee support services, for ITSM and across the enterprise. MSPs can also use it to easily manage ITSM/ITAM services. Key features include:
Additional Resources
Did you know?
You can:
- Participate in the Service Desk user community in THWACK.
- Check out Product announcements in the newsroom.
- Ask questions of the user community in the user forum.
- See what we're working on.
- Create feature requests.
- Submit new feature requests and vote on requested features.
- Sign up for our Quarterly product update webcasts to stay informed of planned features.
- Take advantage of live and on-demand classes in our Virtual Classrooms.