Getting Started Guides
Deployment and configuration information all administrators need to know to maximize the benefits of SWSD.
Beyond the Getting Started Guides, learn how administrators, agents, technicians, and end users use all of SWSD's features.
SWSD release notes include new features, upgrade notes, fixed and known issues, and end-of-life notices.
New to SaaS?
SolarWinds Service Desk is a SaaS solution. SWSD is a modern solution to eliminate barriers to employee support services, both ITSM and across the enterprise. Key features include:
- Enterprise Service Management (ESM)
- Incident management
- Service catalog
- Fully integrated IT asset management
- Service portal(s) for end users
Did you know?
Check out the SolarWinds Service Desk user community in THWACK. There you can check out:
- Product announcements in the newsroom.
- The user forum where you can ask questions of the user community and see replies.
- See what we're working on.
- Create feature requests.
- Vote on requested features.
Take advantage of live and on-demand classes in our Virtual Classrooms.