SolarWinds Service Desk February 2023 release notes
Release date: February 19, 2023
Updated: March 10, 2023
These release notes describe the new features and improvements in SolarWinds Service Desk (SWSD). In addition, they provide information about upgrades and detailed workarounds for known issues.
If you are looking for earlier release notes for SWSD, see previous release notes.
New features
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Auto update libraries on Windows Discovery agents. SWSD will now automatically update all core libraries. This allows SolarWinds to keep your Discovery agents up to date against vulnerabilities and new protocols. You don't need to do anything for this change to occur. See Agent installation for Windows.
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Identify queue managers so they can be alerted on SLA breaches when tickets are still in a queue. Individuals or groups can be designated as queue managers so they can receive notifications for incidents about to breach service level agreements (SLA) and those that have already breached. See Create a new queue.
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Add a category dropbox email FROM address. You can now add a specific email address from your organization's domain for each category that users can also reply to. You must first verify the email address so SWSD can use it. See Category dropbox emails.
End of support
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EOL support for IE11. Internet Explorer 11 is no longer supported for use with SolarWinds Service Desk. See Supported browsers.
If you have any issues or bugs related to the released features, open tickets via the SolarWinds Portal or by emailing technicalsupport@solarwinds.com.
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