Troubleshoot ESX hardware monitoring

The following error messages are associated with ESX hardware monitoring.

Error message: Unable to connect to remote server.

Resolution

• Ensure CIM is enabled on the ESX server.
• Ensure port 5989 is opened on the firewall.

Error message: Unable to establish session with all provided credentials.

Resolution

• Verify VMware credentials.
• Verify the account belongs to the root user group.