Documentation forHybrid Cloud Observability Essentialsand Server & Application Monitor

Troubleshoot ESX hardware monitoring

The following error messages are associated with ESX hardware monitoring.

Error message: Unable to connect to remote server.


  • Ensure CIM is enabled on the ESX server.
  • Ensure port 5989 is opened on the firewall.

Error message: Unable to establish session with all provided credentials.


  • Verify VMware credentials.
  • Verify the account belongs to the root user group.