Documentation forServer & Application Monitor
Monitoring your applications and environment is a key capability of Hybrid Cloud Observability and is also available in a standalone module, Server & Application Monitor (SAM). Hybrid Cloud Observability and SAM are built on the self-hosted SolarWinds Platform.

SolarWinds Service Desk Incidents and Problems API poller template

Assign this API Poller template to a node to monitor SolarWinds Service Desk counters, including incidents, risks, problems, and purchase orders.


  • API Key Authentication credentials are configured.


Available metrics

All incidents (max 100)

The number of all help desk incidents. up to 100 incidents.

Unit: Count

All high severity risks (max 100)

The number of risks (up to 100) with a High severity level.

Unit: Count

All purchase orders (max 100)

The number of purchase orders, up to 100 orders.

Unit: Count

All problems (max 100)

The number of problems, up to 100 problems.

Unit: Count