SolarWinds Service Desk Incidents and Problems API poller template

Assign this API Poller template to a node to monitor SolarWinds Service Desk counters, including incidents, risks, problems, and purchase orders.

Prerequisites

• API Key Authentication credentials are configured.

Notes

• Default thresholds are not set for this template.
• For reference, see:
  • Service Desk documentation and,
  • SolarWinds Service Desk API.
• Here is an API request example:
  https://api.samanage.com/incidents.json?per_page=100&state=new'

Available metrics

All incidents (max 100)

The number of all help desk incidents. up to 100 incidents.

Unit: Count

All high severity risks (max 100)

The number of risks (up to 100) with a High severity level.

Unit: Count

All purchase orders (max 100)

The number of purchase orders, up to 100 orders.

Unit: Count

All problems (max 100)

The number of problems, up to 100 problems.

Unit: Count