Documentation forServer & Application Monitor

Troubleshoot hardware health monitoring on WMI nodes

The first step in resolving hardware health monitoring issues on WMI nodes is to verify that:

  • The target node is configured for WMI polling.
  • WMI is enabled on the remote server.
  • Orion agents that collect hardware health data were deployed.

Next, run the Windows WBEMTEST tool to troubleshoot WMI.

  1. Log in to the Orion server as an administrator.
  2. Run wbemtest.exe, usually located at C:\Windows\System32\wbem\.
  3. Click Connect.
  4. In the Connect dialog box, enter a Namespace.
    • For IBM and HP nodes, use \\RemoteServerIpAddress\root
    • For Dell, use: \\RemoteServerIpAddress\root\cimv2

  5. Enter administrator credentials and click Connect.
  6. Once connected, click Query… on the main dialog box.
  7. In the Query dialog, enter: select * from __Namespace, where Namespace is one of the following values:
    • Dell
    • HPQ
    • IBMSD

  8. When the tool detects the proper Namespace, click Open Namespace and specify a path.
    • For Dell, \\RemoteServerIpAddress\root\cimv2\Dell
    • For HP, \\RemoteServerIpAddress\root\HPQ
    • For IBM, \\RemoteServerIpAddress\root\IBMSD

  9. Run a Query for specific information: Select Manufacturer, Model, SerialNumber from CIM_Chassis

If the test is not successful, check the Orion agent configuration. You may need to redeploy hardware-related Orion agents.

To learn more about the WBEMTEST tool, see: