Troubleshoot hardware health monitoring on WMI nodes

The first step to resolve hardware health monitoring issues on WMI nodes is to verify that:

• The target node is configured for WMI polling.
• WMI is enabled on the remote server.
• SolarWinds Platform agents that collect hardware health data were deployed.

Next, run the Windows WBEMTEST tool to troubleshoot WMI.

1. Log in to the SolarWinds Platform server as an administrator.
2. Run wbemtest.exe, usually located at C:\Windows\System32\wbem\.
3. Click Connect.
4. In the Connect dialog box, enter a Namespace.
   • For IBM and HP nodes, use \\RemoteServerIpAddress\root

   • For Dell, use: \\RemoteServerIpAddress\root\cimv2

     

5. Enter administrator credentials and click Connect.
6. Once connected, click Query… on the main dialog box.
7. In the Query dialog, enter: select * from __Namespace, where Namespace is one of the following values:
   
   • Dell

   • HPQ

   • IBMSD

     

8. When the tool detects the proper Namespace, click Open Namespace and specify a path.

   • For Dell, \\RemoteServerIpAddress\root\cimv2\Dell

   • For HP, \\RemoteServerIpAddress\root\HPQ

   • For IBM, \\RemoteServerIpAddress\root\IBMSD

     

9. Run a query for specific information: Select Manufacturer, Model, SerialNumber from CIM_Chassis.

If a test fails, check the SolarWinds Platform agent configuration. You may need to redeploy hardware-related SolarWinds Platform agents.

To learn more about the WBEMTEST tool, see:

• Introduction to WBEMTEST (© 2021, Microsoft Corp., available at docs.microsoft.com)
• Testing WMI Connectivity with WBEMTest (Success Center)