Documentation forHybrid Cloud Observability Essentialsand Server & Application Monitor

Troubleshoot hardware health monitoring on WMI nodes

The first step to resolve hardware health monitoring issues on WMI nodes is to verify that:

Next, run the Windows WBEMTEST tool to troubleshoot WMI.

  1. Log in to the SolarWinds Platform server as an administrator.
  2. Run wbemtest.exe, usually located at C:\Windows\System32\wbem\.
  3. Click Connect.
  4. In the Connect dialog box, enter a Namespace.
    • For IBM and HP nodes, use \\RemoteServerIpAddress\root
    • For Dell, use: \\RemoteServerIpAddress\root\cimv2
  5. Enter administrator credentials and click Connect.
  6. Once connected, click Query… on the main dialog box.
  7. In the Query dialog, enter: select * from __Namespace, where Namespace is one of the following values:
    • Dell
    • HPQ
    • IBMSD
  8. When the tool detects the proper Namespace, click Open Namespace and specify a path.
    • For Dell, \\RemoteServerIpAddress\root\cimv2\Dell
    • For HP, \\RemoteServerIpAddress\root\HPQ
    • For IBM, \\RemoteServerIpAddress\root\IBMSD
  9. Run a query for specific information: Select Manufacturer, Model, SerialNumber from CIM_Chassis.

If a test fails, check the SolarWinds Platform agent configuration. You may need to redeploy hardware-related SolarWinds Platform agents.

To learn more about the WBEMTEST tool, see: